Eleanor

Google review

We were greeted and sat down quickly by a friendly waitress but then didn't return to take our orders and kinda just forgot about us even though the restaurant was really quiet when we arrived and we were sat close to the main entrance. I was about to leave the table to ask if someone could take our orders before thankfully another waitress noticed us waiting and came over. She then had to scold the other waitress and tell her to start taking orders for other customers who were still waiting. A couple who arrived after us were waiting about 15 minutes, before they got up and left frustrated because no one came. I don't think they even noticed that they'd left. No one really seems to be actively looking to see if anyone needs anything, and were often just chatting at the bar. We ordered the same starter, but one was required to be gluten free which wasn't an issue at all, however when they arrived they didn't specify which one was gluten free so we were a bit anxious about that. The sake was great, but we got the bento boxes for the main which were kinda just okay, not worth how expensive they are in my opinion. I've been here a few times before and the food has been great but I left feeling a little bit disappointed this time.

Liv G

Google review

Really tasty food, all great quality. Lovely experience and they were helpful with our Gluten free options.

R S

Google review

Long term fans of the food here, and particularly of the consistently high quality gluten free options that have been safely prepared for me in the past.

Emily Beaven

Google review

Ordered via deliveroo with a group of others where if I had an allergy I was guided to call the restaurant and let them know. When someone answered the phone they were very blunt and unhelpful speaking over me before I could explain I had ordered via deliveroo but wanted to let them know that online I had been told that grilled chicken ramen meal was gluten free so had ordered. He then passed me to a manager after saying he couldn’t help, the manager was very unhelpful and told me they didn’t cater for allergies via the deliveroo app and although it said to ring to let them know about an allergy, this wasn’t true and wasn’t part of their contract with deliveroo. He then said they could only cater for the same allergy if I came to pick up the meal or ate in restaurant. I wasn’t able to do this and thought they could prepare the same dish to have delivered. He was blunt and made me feel like an incredible burden which as someone with coeliac is something I struggle with feeling regardless of an unsympathetic person telling me they couldn’t help. His only suggestion was to cancel the whole order which included other peoples meals, only adding to my embarrassment at making a fuss. I am so disappointed as I had heard great things about Wagamamas inclusivity for allergies and other coeliacs feeling at ease when dining at this chain. Myself and others I were with will not be eating from the chain again as I shouldn’t be made to feel so embarrassed about a medical condition I cannot do anything about! Appalled and mortified is an understatment!

mahtaab hayat

Google review

Incredible food! Had the Mongolian beef, ramen bowl and some sushi (not pictured). Flavourful dishes and really good portion sizes. Gluten free and vegan options available. There is seating space inside. We had really swift service. Highly recommended! Kitchen is halaal.