We were greeted and sat down quickly by a friendly waitress but then didn't return to take our orders and kinda just forgot about us even though the restaurant was really quiet when we arrived and we were sat close to the main entrance. I was about to leave the table to ask if someone could take our orders before thankfully another waitress noticed us waiting and came over. She then had to scold the other waitress and tell her to start taking orders for other customers who were still waiting. A couple who arrived after us were waiting about 15 minutes, before they got up and left frustrated because no one came. I don't think they even noticed that they'd left. No one really seems to be actively looking to see if anyone needs anything, and were often just chatting at the bar.
We ordered the same starter, but one was required to be gluten free which wasn't an issue at all, however when they arrived they didn't specify which one was gluten free so we were a bit anxious about that. The sake was great, but we got the bento boxes for the main which were kinda just okay, not worth how expensive they are in my opinion. I've been here a few times before and the food has been great but I left feeling a little bit disappointed this time.
Vegan OptionsDeliveryDinnerOpen Late NightTake AwayVegetarian OptionsLunchCafeAsianOutdoor SeatingKid Friendly
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Long term fans of the food here, and particularly of the consistently high quality gluten free options that have been safely prepared for me in the past.
Ordered via deliveroo with a group of others where if I had an allergy I was guided to call the restaurant and let them know. When someone answered the phone they were very blunt and unhelpful speaking over me before I could explain I had ordered via deliveroo but wanted to let them know that online I had been told that grilled chicken ramen meal was gluten free so had ordered. He then passed me to a manager after saying he couldn’t help, the manager was very unhelpful and told me they didn’t cater for allergies via the deliveroo app and although it said to ring to let them know about an allergy, this wasn’t true and wasn’t part of their contract with deliveroo. He then said they could only cater for the same allergy if I came to pick up the meal or ate in restaurant. I wasn’t able to do this and thought they could prepare the same dish to have delivered. He was blunt and made me feel like an incredible burden which as someone with coeliac is something I struggle with feeling regardless of an unsympathetic person telling me they couldn’t help. His only suggestion was to cancel the whole order which included other peoples meals, only adding to my embarrassment at making a fuss. I am so disappointed as I had heard great things about Wagamamas inclusivity for allergies and other coeliacs feeling at ease when dining at this chain. Myself and others I were with will not be eating from the chain again as I shouldn’t be made to feel so embarrassed about a medical condition I cannot do anything about! Appalled and mortified is an understatment!
Incredible food! Had the Mongolian beef, ramen bowl and some sushi (not pictured). Flavourful dishes and really good portion sizes. Gluten free and vegan options available.
There is seating space inside. We had really swift service.
Highly recommended!
Kitchen is halaal.
The customer service, attention to detail, decor, presentation and food here is simply exceptional. Our server was knowledgeable and took my gluten allergy seriously (they even added tooth picks labelled “allergy” so what I could eat was clearly labeled). I even got my own soy sauce :) Well worth the wait and pricey date night! Book a res in advance. Can’t wait to go back!
Dropped in at short notice. Wife coeliac, ordered sweet n sour chicken and she loved it. I had jungle curry, very tasty. The fact they made my wife a great meal made it for me. Thank you to the manager who made sure the meal was gluten free, look forward to seeing you soon.
For me as a vegan, this place is incredible! A big vegan menu with loads of options of food I've never had before. Absolute heaven.
For my gluten free partner it's a little bit more complicated. Staff was keen to help but it didn't seem 100% clear what wasn't and wasn't gluten free. He did end up with a tasty meal though. They have gluten free soy sauce available if you ask for it. Fine for people with some intolerance, but probably not recommended for celiacs.
Accommodating Gluten-Free
