Locanda Sa Matracca Cagliari

A superlative pizzeria! Experimentation and refined and quality ingredients! Diversified doughs and also gluten-free upon reservation. SUPER!

Is the pizza good? We will never know…. But a nice €140 bill We book a table for a birthday, when ordering we communicate that one of the pizzas should have been gluten-free and we are told by the waitress that "we should have notified at least 48 hours in advance, because they didn't have the dough" Premise: we were not told to notify well in advance for a gluten-free pizza, there is this information on none of their web pages, Facebook or Instagram (I highly recommend you add it!!!!!) After this little conversation we try in every way to find solutions, can you perhaps prepare us a platter with some cured meats, mozzarella etc..? In order to make the boy eat too, we are told "absolutely not, we are not a restaurant", can the boy take gluten-free food and eat it here? “No guys, I don't think that's the case” … any request didn't go down well with the waitress, so much so that we rightly got up and left, but to top it off they wanted €140 as a deposit. Shameful for the stolen money, the rudeness of the waitress, an unexpected event can happen to anyone (both the restaurateur and the customer) but unfortunately there was no understanding and spirit to resolve the situation. I have no doubt that the girl who served us was not the owner, because an owner who is attentive to his customers and interests 😉 would never have let a table like this go away. Shameful.