Lou's Restaurant & Bakery

Friendly and accommodating staff! Very yummy food Someone in our party was trying to be gluten free and she was able to get a sandwich and a soup all gluten free and recommended by the server. Very cozy community and you can tell is loved by the locals

So the baked goods looked delicious. However, that being said; My boyfriend has not eaten meat in 15 years. He ordered a vegetarian omelette and home fries. I ordered eggs Benedict with a pancake on the side. Well, A short period of time waiting, Our waitress delivers our food, and my boyfriend takes one bite into his omelette and immediately spits it out. This omelette does not just have bacon in it, it has probably a pound at least of bacon in it. I explained to the server when she came back over, my boyfriend is as he said a vegetarian and has just eaten for the first time in 15 years. She says oh God, Can I get you something else? Without even apologizing. He says absolutely not and tells me to just eat my breakfast. Of course I could not just do that. He goes to the car to throw up, and hand me his credit card to pay Even though we weren’t even gonna eat the food; he is to good of a man. She comes over and rather than apologizing she says, yeah that was the kitchen’s fault. The cow couldn’t even muster the courage to take accountability for the fact that she clearly grabbed the wrong omelette. Even after the fact. I will say I tried to pay for the food and she said no that we were all set, Again still not even apologizing so I had to look her in the eyes and say wow you can’t even muster up the courage to apologize. This poor excuse for a server, Decides to double down and tell me “ It was the kitchen’s fault I told you”. I couldn’t Believe what I was hearing. As someone who was a server for almost 10 years. I have never seen someone take such a little accountability. To be honest, the pancake was absolutely horrible. I tried to take one bite when my boyfriend went to The car to throw up, and it was absolutely uneditable. I don’t know if she accidentally gave us a gluten-free pancake, but that’s what it tasted like. If you have any allergies or dietary restrictions, I employ you to please dig through your food before taking a bite from Anything at this restaurant… The hostesses were nice, and we We’re seated only after five or 10 minutes so other than that besides a terrible service it’s a nice atmosphere. I’ll give it that….

From the moment we walked in people were so friendly with us despite the crowd– – – And it didn’t feel fake. The menu selection is robust and the food itself is delicious. The muffin selection is huge. They have donuts galore that they make on the premises. And they have gluten-free and vegan options. Vegetarian options. I completely recommend eating here when in Hanover. Breakfast or lunch.