Lupe Tortilla Mexican Restaurant

I needed to feed five people on short notice, and some of them have food allergies. Chuy’s fajita pack is usually my move, but today I learned their fajitas are not strictly gluten free, so I headed to Lupe. It was ready in under 30 minutes, and I didn’t have to coordinate five different take out orders. I really appreciated the gent at the to-go station talking me through the ingredients and making sure certain things were packaged separately. My dad takes fajitas real seriously, and he said the meat was excellent.

I've never left a bad review for any restaurant on the internet. But this was truly the worst restaurant experience I've ever had in my entire life. It started out with me asking if my daughter with celiac disease would be able to eat gluten free. For context, we have eaten at three other Lupe tortilla locations that have never had a problem safely giving us gluten-free food. I always understand that restaurants cannot guarantee gluten-free safe for people with celiac, as it is a liability. But any other restaurant I've ever been to has been completely willing to help and be reasonable. So initially, who I assume was the kitchen manager, came up to our table and stared at us for 15 seconds and literally said "I can't remember what I came over here to talk to you about." Then she told us that the chips were contaminated so we couldn't eat those and basically everything on their menu was contaminated so they basically couldn't do anything to help us , and that they would have to clean off the entire cooktop stove. I asked her if they could heat up one singular corn tortilla for one taco on a pan so that she could have a gluten-free safe taco. And she looked at me and said, no it was impossible. Then she finally said we would be able to have a gluten-free bean and cheese taco they would just have to clean off the entire cooktop (that's ridiculous they don't have to clean off the entire cooktop, they only have to clean off the portion that they're heating up her tortilla on so that she could have a taco.)Then we proceeded to wait an hour and a half with four young children to get our food. We got one fajita plate and four kids meals, one of the easiest things to make ever. And our kids were losing their minds because we've been at this restaurant for over 2 hours at this point. There were several tables around us who had been there for only 30 minutes and received their food and they were tables with six or more people. Got to give our waiter some credit, the poor guy was obviously overworked and perfectly nice. But whoever the kitchen manager was ridiculous and the staff was very obviously overworked and they did not have enough people there. Worst wait ever, not allergen friendly at all, the food was good but other than that not worth it.