Mad Mex Monroeville

About a month ago I had issue at this restaurant and sent a lengthy email but never heard back. Last week I had another issue so I'm posting both here since management doesn't respond to emails. I hit this Mad Mex for takeout on the way out of town to a few destinations. Last month I placed a pretty large order (almost $100) online. Because the online modification system is lacking things like "no tortilla" for salads and "sauce on the side" for tacos, I had to call in to make modifications for food allergies. The woman who answered the phone couldn't be bothered to let me finish my sentence and told me to "call back later because they were busy". I explained about the food allergies and she begrudgingly wrote down what I said. When I arrived, I stood at the bar for almost 5 minutes with no employee behind the bar. When someone brought the food out, everything I requested was not actioned. Tortillas on an order for a gluten free person. Sauce on things. Forgot the salad dressing. I caught what I could but some things were discovered when we cut food open. Last week I called to place a takeout order to grab before I hopped on the turnpike. To be honest, I didn't want to give them my money but the food options in Monroeville are mostly junk. I called 3 different times and nobody picked up. Then I called Greentree to ask if Monroeville was closed. The manager put me on hold, called Monroeville AND the manager and couldn't reach anyone (5 mins of hold). I called Monroeville back about 5 mins later and someone magically answered! I placed my order and when I got there, there were 2 (2!) customers. Why was nobody answering? Definitely didn't have anything to do with the employee eating Chik Fil A in the back booth on her phone or the entire pan of cake they had for some kind of employee party. I don't tip on takeout anymore no matter where I'm calling and Mad Mex was the main impetus for this. About 50% of the time something is wrong or missing with my order but in 2025, my expectations are so low, what can you do.

Great gluten free spicy shrimp burrito bowl.