June2024: update on probably the best customer service in Melbourne :) I now have to change my review to 5 stars after what Pushkar did since I made my original 2-star review. Not only did he immediately refund my payment, he also offered a complimentary GF chocolate cake - same thing I ordered - so I/we can enjoy the real thing. Due to events beyond our control, we had to move far from the western suburbs and could not actually enjoy the complimentary cake, sadly. That said, I felt the genuine effort of Pushkar to make things right. Super appreciate all your efforts, Pushkar and team :) Hope to enjoy that cake soon!
March 2024: I ordered the GF 6-inch rich ganache cake for my sister-in-law’s birthday. I was excited to have found a vegan dessert shop with GF options (with high ratings!) because it’s near Werribee. I’m super sad to say the family didn’t enjoy the cake as much as we expected. The good: the flavor of the ganache was really, really good! It was chocolate-y and just the right amount of sweet. Only, the cake itself was off. We have tried gluten free cakes before but the texture of this one was different. I’m not sure how to describe it exactly but it was like paper mache (this sounds so old school haha). Also the price is a bit steep for the size of the cake. Disappointing :(