We have been to Mandolas at least three times. The first time I ordered the eggplant sandwich but the eggplant was not well done. They gave me a free meal for it. The next time the eggplant was excellent. The last time, yesterday, I ordered spaghetti, gluten-free, well done. It was not well done so I returned it and they offered chicken with vegetables. The chicken was tasty but dry and tough. When I told one manager, he disappeared. The other manager was kind enough to give us our entire meals for free, however I only wanted consideration for my meal, not for my husband's meal. He was happy with his. The place is always full during lunch and dinner so I'm sure a lot of people are happy with their food. Being gluten free, it's more challenging for me to get a good meal.