Jimmy Buffett's Margaritaville

We ate here two times in a week and had a great time with each visit. The food is good, plentiful, and there are many gluten-free options. The atmosphere is what you expect for a Jimmy Buffet-started restaurant, with continuous videos of his concerts and an erupting Volcano. My kids loved it.

Don’t go here if you have any serious food allergies. I explained my anaphylactic wheat & shellfish allergy to the waitress. Ordered a burger without a bun. My burger came out with a bun on it. She assured me it’s ok because it’s gluten free. When in fact there is a possibility it is not since I don’t know the ingredient list. Hence why I ordered it without a bun. The food runner assured me it was okay he would make it right. They took my plate to the back only to just simply remove the bun and bring it back to me. I’m sure you can guess crumbs still remained on the burger. Yes, indeed they did. This place doesn’t take your allergy seriously or understand the importance of a guest feeling confident enough they’re being listened to. How do I know then what even happened in the kitchen if I’m treated that way in person? Will never eat at one of these restaurants again.

Our daughter has Celiac Disease and we had a great experience at the Mall of America location, so we wanted to go to this location when visiting Universal Studios. With it being our first time here, we wanted to double-check that everything ran the same. Kelly B. reassured us that there was a dedicated fryer for fries, gluten-free hamburger buns, and that our daughter would be taken care of. After we paid, we verbally said thank you and explained why Kelly B. did an exceptional job, and she put my daughter and us at ease. She went into further explanation of how the head chef or manager brings out the food for allergies. I had no idea. We will continue to go to a Margaritaville when available. THANK YOU, Kelly B. For the other six of us, our food was great, and service was excellent. Clean establishment and rest rooms. Walk-up bar is available on the side of the building. Sign said 1 drink per person. Management - please give Kelly B. the recognition she deserves.