The food was just okay. The ambiance was overly dark, and the paper walls desperately need an update to freshen up the place. There were no fresh flowers, and the tables were uncomfortably close, making it easy to overhear neighboring conversations. While the music was beautiful, the song selection felt random and didn't align with the atmosphere, swinging between disco party and romantic dinner vibes.
In 2023, when most restaurants offer gluten-free, vegan, and dairy-free options, Mastros' menu remained surprisingly simple and lacked descriptions of the dishes. Additionally, there were no gluten-free bread options, and it seems that the mashed potatoes might have contained dairy, despite mentioning my dairy intolerance, which led to immediate bloating.
Regarding the service, it left much to be desired. After 30 minutes of dining with full plates, and no indication that we were ready to leave, two waitresses approached us separately within a 5-minute interval, asking if we needed boxes. It felt like they were rushing us out the door.
The waitstaff was overly talkative, making it difficult to understand their explanations, especially with the loud music in the background. Overall, the dining experience was disappointing, and I wouldn't recommend returning. If you want to enjoy Mastros, I'd suggest visiting their Las Vegas location instead.
P.S. I've noticed other disappointing reviews here, and it seems they don't pay much attention to them. They simply suggest sending another review to the link below, which doesn't seem to contribute to improving their food, service, and ambiance. This is especially concerning since a robot responds to all reviews with less than 3 stars.