Mejico

An otherwise nice experience ruined by one very rude staff member. The food was alright, nothing we’d rave about. A few points on the lower rating: - We had initially booked for 22-23 people and had 3 extra show up last minute that were missed in our final headcount, we understand this could be inconvenient but we did have the space on the table allocated to fit them. Unfortunately, the waitress was quite snappy when she asked “Is there more people coming?! There’s no more space nor extra tables for anyone” before storming off. This was an initial experience that made us feel awkward. We understand the inconvenience but we also accept that if the extra attendees could no fit a reasonable solution would’ve been to explain that we only booked for 23 and that they should leave. - The behaviour continued on from here: my colleague let her know she was the one who had ordered the gluten free taco and she snapped back at her in such a way that a quarter of the table pulled faces in shock. - When we asked them for the cake. It was brought out unprepared in a box. Perhaps an over sight if they were busy but really unusual. But as it was this waitress that brought it out in a box and another server who offered to then take it back and serve it on a plate one can never be too sure. - The music was loud. Like, SUPER loud. Which makes it understandable when the staff speak louder. But the waitress in question was super loud and at times to the point of yelling when snapping at us and pulling faces like she was very unhappy to be there or serving us. The other two servers were very lovely. So we’ve bumped the star rating up for them. - Lastly, we also had issues when we were asked to leave. We were well aware we had a timed booking and honestly they did well to stick to time, it didn’t feel like we were being asked to leave too quickly after we finished eating but again the rude waitress was very short with us whereas the other waitress was more apologetic and said times up just letting you know you need to leave. - Overall it was a profound experience. Sadly the food wasn’t redeeming enough to make it enjoyable. Some suggestions if I may: If your staff are having a bad time, assign them to a different table. Everyone’s going to be happier in the long run. Turn the music down slightly. Music definitely brings vibes but if you’re all yelling at each other or having to ask people to repeat things enough times until you default to smiling and nodding - it’s definitely too loud. If people have timed bookings, it is completely reasonable to say something like “just letting you all know you have 15 minutes left on your booking, we are a bit busy tonight so we’d really appreciate that you leave on time so we can prepare for the rest of our night” and to give timed reminders after that point. Again if people aren’t moving at that time (happens so often with larger groups, trust me we know it) just again be firm but not rude with “sorry times up! We hope you had a good night but we will need to start preparing the table for our next guests” To the waitress directly: It’s best not to assume everyone is stupid and against you on a bad day. Some of us have also done our hard yards is hospitality too and know how it gets serving large tables. You’ll find that most people are sympathetic if you’re feeling a bit off but you’re in a customer facing role, please learn to take breaks if you need them.

We had a wonderful dinner tonight that brought tears to our eyes. Everythjng on the menu was almost gluten-free, dairy free, nut free and sesame free (all my daughter's allergies) We ordered, and my daughter was very stressed and too afraid to try anything because it looked too good to be true! She had a small mouth full of the chicken taco and her head almost popped off, the flavour was out of this world good! She waited, we waited, she waited some more and no reaction. She went on to eat everything and she was so overjoyed she started to cry...happy tears 🥹. She had, corn ribs, chicken tacos, banana chips with guacamole, waygu rump steak in this unbelievably yummy red wine sauce, potatas bravas, which were oven baked potatoes on a bed of mayo, but the mayo was orange and it was just incredibly delicous. We have one very full and happy teen 💖 #feelingblessed