Mellow Mushroom Charlotte-Uptown

Honestly, our waitress was not great. We didn't make it easy for her, with a large group, but she tried to charge us for several drinks more than once, forgot to bring out a gluten-free pizza and forgot one meal completely. We were joking about it when she took the order - it would have been easier had she taken notes of our order!

***** NOT GLUTEN FREE **** When you see something on a menu that proudly states “certified gluten free” you expect to eat without concern. My wife has celiac and got the “certified gluten-free” veg out pizza. She’s now having a gluten reaction. Severe stomach cramps, bloating, and swelling. It’s difficult enough eating out having an allergy like this. But when you can’t trust others to handle allergies seriously it makes it impossible to trust anyone. Do better. Cherry on top it’s her birthday. Soooo thanks a lot for that guys.

I would stay away from this location at all costs. Stopped in to grab dinner after a panthers game 11/24/24, obviously knew it was going to be busy and expected a long wait. The host/hostess said we were looking at an hour which again was no biggie considering there was a line out the door when we arrived. So strike number one, we are a family of 4, another family of 4 behind us in line proceeded to tip the hostess to get seated in front of everyone and sure enough they did. The host/hostess also proceeded to seat some their “friends” before everyone else too. To each their own, but shame on the hostess for taking the money and I hope management sees this and takes proper disciplinary action. Now after about a 45 minute wait we were seated, not quite the hour that we were expecting so could easily look past the bribing of from the people that got seated before us. Our waiter took our drink order brought the drinks back in a timely fashion and then took our order. We ordered 2 gluten free pizzas as one of our kids has celiac and the other was for someone who just doesn’t like to eat gluten, we also ordered a regular crust medium pepperoni pizza. After a few minutes of discussing the servers allergy in comparison to our sons allergy the server then proceeded to put our order in. Now here is strike 2, a while has passed by and our server comes by and says I think your order should be coming up shortly. Again not a big deal as I know they were busy, hence the hour wait to sit down, so no biggie. Then about 45 after we sat down the server comes to us and starts apologizing repeatedly that he has no idea why our food hasn’t come out yet. Mind you the entire time we as a family have been very understanding of the situation and not really sure why the server is apologizing so much, it’s busy we understand. After about an hour after sitting down our food comes out but there’s a problem, one of the gluten free pizzas was entered incorrectly as just an “allergy” so was prepared as dairy free. The other pizzas were prepared as they should be, but unfortunately the persons pizza that was incorrect was the one who has celiac. So the manager said they will put an urgent refire for the gluten free pizza, oh and this is just a gluten free “cheese” pizza. That ended up taking about another 30 minutes. Again, people make mistakes, it’s busy, shit happens, but we have now been at this establishment for well over 2 hours pushing into 3. Now here is strike 3, I’m not one who looks at getting anything for free, but when you’ve been at an establishment for almost 3 hours, been jumped in front of in line by money and friendship, and you finally get your order and the one person who needs it to be correct is wrong some sort of compensation should have been offered, but all we got were a lot of apologies. We paid our bill and I still tipped normal 20% as I know it was busy and not all faults fall on a server, but I people read this and take this into consideration when making a choice to eat at this locations.