My order was a pick up, so I can't say much about the in-store service. However, my pizza order was ready when I arrived. I have to eat gluten free, so it was nice to have a pizza place close to home. The gluten free pizza was tasty, compared to store-bought frozen pizza. What bothers me is that this 10 inch pie with pepperoni and black olives cost $20.62! Everything a Celiac needs to eat costs twice as much.