Mercantile Hotel

We visited the pub on Saturday for lunch. They use a QR code for ordering and the calamari was marked as Gluten Free but showed chips which were beer battered and not gluten free. Before ordering I checked with a staff member who confirmed with the kitchen that the meal was gluten free. I ordered and it came out with beer battered chips. I questioned it again and the server spoke to the kitchen who said I didn't request gluten free and she tried to put the meal down again and said it was my fault. I showed her the app and showed her it was marked as gluten free and not an option to make gluten free. She stormed off to the kitchen again and came back with the calamari this time with the gluten free sweet potato chip option. She basically slammed the food on the table in front of me making all of us jump and then every time she walked past us or bought more drinks out she gave us incredibly dirty looks. We did nothing to deserve this terrible service and there is an error in the app menu. Wouldn't go back

The location is great. The food was perfect. We ate here yesterday and came back again today They cater for coeliac and vegetarian. We had the Merc cheeseburger (coeliac) and vegetarian Roast veggie burger. They were 5/5 so tasty and juicy. The staff have great customer service, are excellent and friendly 👌