I was in town for my son’s graduation and took his girlfriend to dinner. She has Celiac Disease. She asked for Gluten Free. She again clarified it was gluten free when it arrived and they assured her it was. Within 15 minutes, she began breaking out in hives. We brought it to their attention and then the supervisor came out, apologized, and asked if a soda would help. We were pretty shocked. We were so lucky that her reaction was not worse.
The empty apologies and offering of a soda were definitely upsetting. She was unable to finish the meal and we then had to go purchase medication to treat her hives. There was no offering to comp her meal as she couldn’t even finish it? Blew our minds but we decided to leave without saying anything more.
We certainly hope that this can help prevent something worse from happening in the future.