*THIS IS A REVIEW FOR THE TAKEAWAY SERVICE ONLY* We started ordering from Namaste several years ago when I became coeliac, and they were the only place that provided safe Indian food in central Norwich. The food itself is generally lovely, super high quality and very tasty- although as a warning even the lowest spice level is quite high coming from someone with a medium tolerance for heat.
However the true disappointing thing about Namaste is its takeaway service. Pretty much every time we order from here there is an item missing from the order (breads, rice, sometimes a curry dish). If there isn't an item missing, the order is late. Not ten or twenty minutes late, generally well over an hour late, to the point where the food is arriving well into the evening and generally stone cold. On each occasion it is late, we phone up to ask where it is and get told "it'll be a few minutes", or fobbed off in some other way, and lo and behold no food arrives. Utterly disappointing service. Refunds and compensation are generally not offered either.
Again, this is just a review for the takeaway service, and as I gather eating in the restaurant itself is a much better experience. If you're looking for high quality Indian takeaway in Norwich, take your money elsewhere.