Newton Pizza

We ordered a gluten free pizza for someone with celiac disease. Upon coming home, our gluten free pizza was made incorrectly, resulting in no dinner available for our celiac family member. When calling the store, they told us we could receive a free pizza of our choice on our next order, marked on file. We called again tonight, spoke to Reet, to claim our free pizza, in addition to ordering 2 additional pizzas, and were told the discount was not on file and therefore they could not honour it. Reet also offered us no substitution of a discount on our order, because there was nothing written in our file. We tried explaining that having nothing written in file, was simply not our fault. Reet then insinuated that we were lying about the discount because it was not on file. She also stated that we might have already used the discount, once again assuming dishonesty. We have been customers of this establishment for 10 years. We asked the Reet, what she could do instead of the free pizza, and she said we could have $5 off. $5 off of 3 large pizzas…needless to say we cancelled our order and decided to go to a more deserving establishment. Train your staff, and don’t blame your customer for staff mistakes. I suggest going to Canadian 2 for 1 if you are from the area, amazing kind staff and delicious pizza!

Great spot for gluten free pizza. Cross contamination happens as there are not separate ovens. The clement veggie with extra cheese is my jam.