Nolan's on Canandaigua Lake

We had a phenomenal experience the first night we went out for dinner at Nolan’s while we were visiting the Finger Lakes area. The server was very kind to accommodate the fact one of us was celiac and double-check that dishes were gluten-free with the kitchen if she was unsure. The atmosphere was peaceful, easy for conversation and not rushed. We enjoyed the meal and time at Nolan’s so much that we went back the following night. However our experience was unfortunately very different as we had an older lady as our waitress who made us feel the celiac disease was a complete inconvenience for her to serve our table. After asking for the pasta dish without the pasta (which was simply grilled chicken with the sauce and broccoli) she begrudgingly went to the kitchen to ask the chef if the sauce was gluten-free. I apologized to the waitress for any inconvenience I was to her and tried to gently explain that celiac is not a choice but an autoimmune disease to which she interrupted and said she knew and it was fine. This is the exact experience every celiac person dreads when going out for dinner to feel they are a complete nuisance and hassle. If this had been our first night experience we would not have returned to this restaurant and would have given it a 2-star review as the horrible customer service experience put a real damper on the whole evening.

Nolans has been a staple in Canandaigua for years. We love the staff and they are very conscious of food allergies. I'm celiac and my wife is GF and we have had nothing but the best experiences here and even at the previous location. Their Prime Rib is the best around! The bartenders are also top notch! Always a great night at Nolans!