Olive Garden Italian Restaurant

Did an online check in and got a text saying that I could come inside and my table was ready. Promptly came in and told them. Without checking the computer they asked if I was at the wrong location, I wasn’t. Showed them the online checkin and the host stated “oh online thingy, you’ll still need to wait 30 mins” and wrote down my name. Once seated, was greeted by server and immediately ordered food. Server seemed reluctant to give refills on soup and drink. Had to ask her instead of it being offered to me. Got one refill on soup and drink for entire dinner. Server (named Sha) was rude and doesn’t seem to enjoy being in this style of job. She was very rude to customers sitting next to us (the customer was rude back as well). They asked for gluten free pasta and she asked if they were allergic to which they responded yes. She then said that she would have a manager come over to speak to them since they’re allergic and the customer asked why and she was rude in her response to them, letting them know that she wasn’t going to take legal responsibility because they didn’t want to speak to a manager.She did this in a very rude way and when the customer became defensive/rude back, she told them I’m not reprimanding you (but also not in a very nice tone). My partner and I were holding back laughter looking at each other because it was so insane, and her tone of voice was so rude. I quietly said to him that she has met her match with this customer. Once the meal was ending we were prompted by the server to pay our bill on the kiosk (and usually we are told the servers must take gift card payments) but once we tried to hand her the gift card, she told us to do it on the kiosk. Which we did. This left a remaining balance that we had to pay via card. We tipped 20% even though the service was not up to a 20% standard. But we do like to be kind and did not feel the need to punish her because maybe she was having an off day. She then grabs our receipts and says that we did not give her a tip. She was looking at the receipt that did not have the tip listed, and I showed her the receipt that had the tip. At this point, I was hoping she would not explode at me the way she had done to the other table. I wish her all the best but maybe serving isn’t the right fit.

They had nothing gluten free.