The person at the counter was apparently having a rough day and seemed frustrated. I hope everything is going better for them. Maybe the place was extra short staffed. That's common these days.
My one major complaint is that it took over twenty minutes for me to get my food. Again, my first guess would be staffing issues.
I ordered an eggs benedict and the egg yolks were almost sold through, which wasn't the worst as i had mine bread free, having a gluten allergy. The cook might have taken the initiative to cook them a little firmer since there was no soaking material. The portion of hollandaise was a bit light, i could purpose the same hypothesis as above to steelman the chef. But other than that, it was a delightful meal.
The atmosphere is excellent and the coffee bar offers a fine tasting brew.
I'll be coming back in the future.