PIZZILLO Pizza Pasta

My wife ordered two gluten free pizzas (GF Montonara and GF Caprese) on April 7, 2024 which was supposed to be ready at 5:45 PM. and while past orders we on point. One order of the two today was incorrect. The pizza was missing sausage and had a pool of pesto sauce which was not part of the order. I returned to the store shortly after receiving and explained the incorrect pizza. The cook immediately apologized and offered to fix it and I brought my concern about the first pizza being cold when he’s done. The girl in the front with the dyed light brown hair with a reddish tint shrugged it off without care and was saying nothing then can do. I then stated that’s not right since I did pay 50 dollars for both of these I don’t want one cold and one hot…no care was given by the girl but the male cook was nice and concerned for my food. I was getting irritated at the attitude and said they can either refund me and I walk away and they keep a customer OR refund the 50 dollar order of two GF pizzas and take the pizza and I don’t ever come back. The girl got mad and picked up the pizzas with force and angrily slammed it on the work bench next to her and said we will remake both pizzas and stomped off. I didn’t appreciate the tone, attitude, and the drastic choice of making both when I have already waited long enough for the pizzas to be ready (at pickup time the pizzas weren’t ready which I understand given the influx of orders). I then stated that because of the attitude I don’t want anything, to refund me and I’m never coming back. The girl continued her attitude, told the cook to stop, and then proceeded to refund me while stating “just because you had a bad day doesn’t mean you it’s okay to be like this” I then replied saying “I’m having a great day actually but I just don’t appreciate the attitude”. I patiently waited for the receipt and when I received it I said in a neutral tone “have a nice day” she replied with a sarcastic attitude and fake smile and I will capitalize her emphasis where she raised her tone “ have a BLESSED day, may god bless you” in a very very sarcastic tone. I did mention this issue will be included in the review and she yelled to add it. I did enjoy pizzilio in the past but I refuse to come here if the service comes with behavior like this when something goes wrong. Customer service and good products is what keeps people coming back, sadly one of those two is missing here.

Sehr gute glutenfreie Pizza, nur sehr teuer im Vergleich. 6 Dollar Aufpreis.