Came in today to pick up a handful of pastries for my grandmother. I have been here many times and always had a very pleasant experience. Today was an exception.
The entire store was empty. The woman at the pastry counter was a disgrace. She was unreasonably rude and had us stand at the counter and wait for her to finish eating infront of us. There was another woman at the counter sitting in a chair who acknowledged us, but also chose to not help us.
It is - or was - a tradition for us to visit Pastel and Coco on our way to see family, about 4 times a year. I will admit that the woman's mood seemed to drastically change when she realized that we do not speak French. I struggle to understand why that would permit her to treat a paying customer so poorly. It's a shame. Vegan and gluten free pastries of this quality are hard to find, but polite service isn't. Disappointing.