Pecan Jacks Ice Cream & Candy - Santa Rosa Beach

Was very happy to hear about their allergy procedures. They have a menu of all flavors and their allergens, and they will do “allergy scoops” with fresh gloves and in fresh tubs of ice cream. I have celiac and my son has a nut allergy. We had tons of gluten free and nut free options and were able to eat safely and smoothly!

Went here for ice cream because we had heard they had gluten free cones. When we asked the employees , they did not know what , if any cones were gluten free. The guy called the manager and came back and told us that all of the cones were GF. When I asked to confirm , he told me that they had wheat and soy in them. That means that are NOT gluten free. The other employee came and asked to take our order. When I asked again which , if any cones were GF, she didn’t not know either. She called the owner and came back and said that none of their cones were GF. She handed us a menu that listed the flavors of ice cream they offer that are supposedly GF. We were hesitant to try , since the employees were not well trained. My We were very disappointed because we went there specifically for my daughter, who has Celiac. For someone who has Celiac, allergies can cause a life or death situation. It is important that businesses train their employees ribbed well informed and educated. We will not return.