Pei Wei Asian Kitchen

My wife ordered take out from this location on 11/15/2024 and our Gluten Free Kung Pao Chicken came with the top cap of the pea box on top of our food, disgusting!! Also, asked for no scallions and got scallions in the dish anyway. I immediately called the store manager after receiving the to-go order and he stated he would refund us for the dish. Not only did he not refund us, I had to call back again on 11/18/2024 to speak to a different manager by the name of Tanner who wrote down my information and stated he would refund me since the original store manager that I spoke to wasn't there that day. He never refunded us either. Terrible customer service by both managers and disgusting food preparation by this location! I also sent a complaint directly to their customer service website and never received a response back. We would order from this location on a weekly basis. Never giving this place business again.

I'm so glad that they offer so many gluten free options. The dining room was clean service was quick and the food great. Nice young lady, maybe manager, greeted me as I walked in. Nice.