I’ve lived in Burlington for many years and ordered from them more times than I can count from sheer necessity (very sensitive gluten allergy), but I have never wished more strongly I could have a better option. They have done everything from sending the wrong pizza to double charging me for a pizza (that I never got a refund for despite leaving a message, talking to someone on the phone “while the owner wasn’t in” and emailing), being able to place an order while they were unexpectedly closed, and tonight was just such a frustrating straw on the camels back. Not only do they charge $4.22 for being gluten free, but I paid $21 for a build your own pizza with pesto that had max 2 teaspoons of pesto and otherwise was basically the most expensive cracker I’ve ever bought. At this point I think I’d actually rather risk cross contamination than deal with their unprofessionalism and at best decent but horrifically overpriced food again.
The most frustrating part is that when that ordering while closed incident happened I got a very heartfelt apology call from a manager so I KNOW they have at least one person invested in doing this well, and that’s the only reason I’ve even lasted this long but one person is clearly not enough to hold this ship together.