Pita Pit

They got the order wrong. Apparently, they did not have gluten-free in the larger size as ordered. Rather than calling to tell me, they made the smaller size. When I picked it up, they did not tell me. When I got it to the family, we found they had made two of three smaller even though one was a normal pita. I called and requested the order be remade without the gluten-free option. This was repeated three times during the call to the staff, who repeatedly asked what I would like done to resolve. I drove back, and in the way, the owner phoned to ask what my problem was. I repeated the issue of the wrong size, and he spoke to the staff in front of me on my phone. They were told to remake the order. When they hung up, they asked what I would like to order. I repeated that I wanted the order remade. It took them several minutes to begin making the order. Eventually, it was made correctly. They also gave us the two small ones rather than throwing them out. While the final resolution is ok, the need to repeat a request that many times is why only one star for staff. We also were not refunded the extra charge for gluten-free. This was my first time. I'm unlikely to return even though the food was OK once made again because we realized in the end they got the sauces wrong on the final order.

Gluten free pita (Celiac Disease). Friendly, kind staff. Cleaned the grill and pulled toppings from under the counter to ensure I didn’t get cross contaminated. Delicious as always and care & diligence taken was much appreciated