Pizza Factory

Incredibly rude staff. I'm gluten-free and this establishment posted they have a gluten-free crust. My family came in to order multiple pizzas, including my gluten-free pizza. At the register when ordering, the staff member informed us they ran out of gluten-free crust but had cauliflower. I told them I cannot eat cauliflower crust. My husband said to me in front of the staff, "Do we need to go to another restaurant since they do not have food for you?" I said no, and that my family could order the other 3 pizzas and stay, I would go next door to a different restaurant and get food that is gluten-free there and return. My husband then ordered 3 pizzas and I went to get a gluten-free food item from a restaurant next door. When I returned with my food in a bag to sit and eat with my family, the pizzas were already at their table and my family were eating their pizzas. I sat down and a different staff member from across the restaurant said in a loud voice "No outside food. You can't eat that in here." I then turned to her and said "Are you telling me I cannot eat with my own family even though you didn't have a gluten-free pizza as you advertised?!" She completely ignored me and went and got her manager. Her manager then approached me and told me to stop yelling (I wasn't yelling) and that it was a restaurant policy that I couldn't eat outside food inside. I told her that I allowed my family to still purchase 3 pizzas from her establishment despite them not having the gluten-free pizza as they advertised and that it would be kind of her to allow me to still eat with my family. She told me again, no, and that there was a "sign" stating this rule. I then told her I was going to leave them a bad review for the trouble they're causing us, paying customers. She then said she will allow it this one time, but that's not fair that I leave them a bad review. Very sad that paying customers, who are being treated poorly, have to threaten with a bad review to get better service. I didn't eat their pizza, but I asked my husband and family if their pizza was any good. They all said it was just OK, and that for the price it cost as well as the poor customer service, there is not reason to ever return. Find yourself better pizza and better restaurant with kinder staff over this place. I highly recommend the restaurant next door, Station 66, that I purchased my food from. They had multiple gluten-free options, were very kind and more than accommodating, and it was delicious.

Awesome pizza. Gluten free options. It’s such a great atmosphere here on old Route 66. I’d recommend this place to anyone with a family.