Pizza Ranch

They advertise “gluten-sensitive” options. DO NOT GO HERE IF YOU ARE REMOTELY GLUTEN SENSITIVE! I think the food tastes great here, but we cannot go back ever again. My oldest daughter is 7, we ordered the gluten free combo for her. By the way, it’s $18 for maybe a 12” pizza. We spent nearly $100 for our family of 5. This was our first time ever going to a restaurant with my daughters gluten issues, so I was very happy when they said that they have gluten “sensitive” options. By the time we got home, she was in the bathroom sitting by the toilet. White as a sheet. We had just finally gotten her stomach issues under control and we are navigating this new way of life. I find it absolutely shocking that a gluten-“sensitive” pizza can cost that much and be completely contaminated with gluten. My home is not even gluten-free and yet I am able to keep her away from eating it. I did call the restaurant, and was not offered any type of compensation just a sincere apology. I understand that their kitchen contains gluten, and there’s no way to 100% guarantee that there isn’t any gluten that has ever touched the pizza. But my daughter is not celiac, she just has a severe sensitivity to gluten. For $18 I expect that pizza to absolutely not contain any gluten. Given her reaction, there’s absolutely no way that that pizza was gluten-free.

You should alow gluten free pizza to be ordered for a buffet. Or maybe charge the extra $5-10 for the difference instead of too much for the item that a person needs due to medical issues. It seems like you don't care about other people's medical/ health issues that they can't control. You're seriously limiting your sales. I bet if someone said cheese burger on pickles or no onion on some pizza, you're more than willing to make it, but simple bread/crust item is too much. Disgusting 😫

I know it says gluten sensitive, but being Celiac and having their gluten sensitive at other locations led me to believe this location would take the same care. I was wrong. When I arrived to pick up my pizza the Manager told me it was coming out right now. She then went into the back for it and I hear you can't do that. When I peaked in the back I saw her telling the person that it has to be cut in the box and with a clean cutter. I should have known better but I was on my way to a birthday party and didn't have time to have another made it go somewhere else. I now regret my decision. Staff has to be trained and knows better especially with the number of gluten intolerant people walking around. Trust me it pisses me off that there isn't more Celiac friendly places to eat out and the few that are ok have to do a better job of staying that way.