It breaks my heart to give 3 stars to this place which in our family we have always considered a point of reference, especially for gluten-free.
This evening, during the Soave Carbonara Festival, the turnout of customers was extraordinarily high. Despite booking in advance and the service shift system, many people (the four of us first and foremost) remained waiting well beyond the start time of the second shift (9:00 pm) due to the place being fully booked. Since it was approaching 10pm we decided to go home without eating.
Frankly, I think this situation is unacceptable for a place where the food, environment and service have always been very positive.