We went to this restaurant for a dinner with friends. The wait was quite long — over 30 minutes — but we weren’t in a particular hurry, so it wasn’t a problem. The owner was very friendly and attentive, especially towards one of our celiac guests, who felt welcomed and really appreciated the gluten-free pizza.
Unfortunately, the bad news came with the second course. My husband ordered grilled fish and left me the tentacles, which we thought were octopus. At the first taste, I immediately noticed an unpleasant taste and an unusual consistency, so much so that I suspected that the fish wasn’t fresh. Another person at the table had the same impression.
When my husband reported this to the waiter, the owner promptly intervened, explaining that it was actually squid and that the taste was due to its natural intensity. Having said that, she left without leaving room for a reply or further explanation.
I was sincerely surprised by this attitude. I know the taste of calamari well and what I tasted did not seem normal to me, neither in taste nor in consistency. A little more openness to comparison would have been enough to avoid this unpleasant epilogue.
A shame, because the place has potential - courteous service, attention to intolerances - but the way in which this situation was handled left a sense of disappointment.