I showed up around 7pm to order take-out pizzas, I was welcomed by an employee in the cocktail area, who invited me to go to the cash register.
At the cash register after greeting me and asking to order, a gentleman asked me to wait "1 minute" before finishing what I was doing with another person regarding the order system. After almost 5 minutes (I had kept the waiting time) I asked again if I could order, the gentleman, a guy with glasses and short hair, rather than giving me an answer, turned towards the pizza chefs continuing to avoid me. After this I preferred to leave.
They had spoken well of your pizzas especially for the gluten-free ones, but I didn't have the opportunity only for one person at the cash register who preferred to do as he pleased rather than welcome the customer (as the other employees did) and take an order!!!! Among other things at that time the place was completely empty.
It's called customer service which I didn't receive at all and I hope my feedback can be of help to you!!!!
PS 20 years of experience in the restaurant business have taught me a lot and especially these "little things" that make a business great and carry it forward.