The pizza is absolutely delicious and I'm beyond grateful for their inclusion of gluten free and vegan options. The service has for the most part been friendly, but there have been two instances where it was pretty disappointing.
The first instance occurred when my mom called and made a reservation for homecoming weekend. The reservation was lost and while they were trying to figure it out (shout out to the wait staff who were so kind and humble with the situation), the owner came out and said, "you mean to tell me you're walking in at 6:00 on homecoming trying to get a table for eight?" To which my mom replied that is why we made the reservation. His staff was very helpful in sorting the situation out, but as the conversation continued the owner remained snarky. The service took a long time, but again, it was homecoming weekend and we had a large group, so that is very understandable.
The second instance was an issue with pricing. I asked the waitress how much extra gluten free crust cost. She was beyond sweet and said, "Oh it doesn't cost extra!" I then asked if cheese counted as the one complimentary topping to which she responded, "no, you get another topping in addition to cheese. No extra charge." When I got the check I ended up paying 10 more dollars than I expected. I was charged both for the gluten free crust and the cheese. I brought it up to the waitress, not to argue the charge, but to let her know in case someone else asked in the future. She was so so sweet and they gave me $5 back in cash, however I was still disappointed with the miscommunication.
The pizza is delicious, the waitstaff is kind, but these two experiences make it seem that the establishment struggles with organization and communication.