Portico Lounge

My partner is coeliac and not one, but TWO staff members mistakenly gave him a gluten-containing product. First the staff member on the bar when he ordered, my partner checked everything he'd ordered was safe, which the staff member assured him that he was. Secondly the server who delivered the oreo milkshake assured us that the biscuits on it were gluten free. It was only when I questioned the server repeatedly and asked her to double check the allergen list that the gluten was identified. Thankfully my partner didn't eat any. But he could have been seriously ill, and if someone with an anaphylactic allergy had experienced this then they could have died. Normally the Lounges are our #1 restaurant when eating out due to their diligence with coeliac dietary requirements. Unfortunately this has led us to put a lot of trust in the servers, and my partner was about to eat his milkshake before I questioned the server as his level of trust in the Lounges is high enough that he was willing to take her at her word. We will continue to eat at the Lounges chain as they have been brilliant every other time we've eaten at one of them. However it would be good if Portico Lounge could confirm that ALL staff at Portico Lounge will be required to undergo allergy refresher training, and that junior staff will be supervised by managers with more in depth allergy training.

Good food. Very inclusive gluten free menu. Friendly staff. Fair price..

I love the portico lounge, I am lucky enough to be able to teach upstairs here twice a week, and the staff are always super friendly and helpful, a cheeky cocktail after Pilates is always well received and the gluten free menu is great