This is actually a 4.5 star review. There are a few spots for handicap parking in front but no (working) automatic doors. There are a few gluten-friendly options but you will (as always) run the risk of cross-contamination. There are no gluten-friendly desserts unless you want a milkshake.
You will have more food options inside than on the drive-thru menu. I noticed when ordering online (on the Portilllos website) the full menu was not available either so I forced myself to go to the location.
My favorite is the Italian beef and sausage bowl with sweet peppers and cheese. Pair that with a fry order and you're good to go! I don't drink soda so I have no input on taste of the fountain drinks. Just know they DO NOT have sweet tea at this location.
These are minor inconveniences but they add up.
Overall, the food is very decent, most of your crew will find something to eat, even with dietary restrictions.
I'll definitely be back, despite it being a good 25 minute drive.