Discriminatory jokes about celiac disease
I actually heard a lot of good things about the restaurant and found the location to be very appealing from the outside. Both inside and outside there was a nice and warming atmosphere despite the current cold, drizzly weather in Hamburg.
However, I am very disappointed with the staff and couldn't enjoy the ambience at all. Because of my celiac disease, I have to follow a very strict gluten-free diet. Unfortunately, contamination is often an issue and so I always have to ask the waitress whether something is gluten-free or not when there is no allergen food and drink menu in front of me. I'll be honest: I also find it super annoying, but I didn't choose my disability. Now I asked mulled wine whether it contains gluten, as not everyone knows that unfortunately wheat is sometimes added as a starch when preparing mulled wine. Instead of receiving a neutral answer, the employee reacted annoyed and I was confronted with unpleasant jokes. I didn't understand why the employee had to emphasize with an annoyed undertone that her colleagues had laughed at her over this question. In between, an employee came and made a joke about my gluten intolerance, which I found to be offensive.
I didn't choose this disability and found the service overall to be very disgraceful. Overall I felt very uncomfortable. My friends were shocked by the staff's reaction to my question. I very much hope that a neutral attitude towards customers with disabilities and intolerances can be maintained in the future. They lost me as a customer after that evening.