Very unhappy Masked female who loves Red Robin. So much dissatisfaction. Will be rethinking coming and spending like I normally at this establishment. Not only am I sick with flu but I finally had an appetite. Couldn’t figure out to get gluten free bun on the online order so I called it in. Told me food would be ready at 6:15, I arrived at 6:30. Hostess told me food wasn’t ready yet, if it wasn’t for my snarky comment of really?? Said it would be ready at 6:15, would she have not looked into it further I would have been still sitting there. No one could locate my order. Asked for manager. Thankfully I thought to look in my bank account to show proof of purchase. I just wanted a refund and go back home. According to manager she didn’t know how to refund it if ordered via phone. They got the food ready, my only option since I couldn’t leave with a refund. Walked away with papers on how to online order and number to Red Robin.