Red Robin Gourmet Burgers and Brews

My family eats at Red Robin with some regularity as it's typically friendly for those with celiac disease, which my wife suffers from. We've ordered takeout from here the past two weeks through the Red Robin website and our order, both times was messed up badly (i.e. requesting a lettuce wrap and instead receiving a bun) which essentially renders my wife's meal inedible. Additionally asking for crispy fries yielded limp, undercooked spuds (insert sad trombone noises here). Finally had enough and called to complain, manager was friendly and apologized effusively, said he'd refund our order, and after some technical difficulties, said he had to call back as he couldn't figure it out. He called back, apologized again, and offered to send a gift card to comp the meal, which I thought was a fine solution. Where I get further irked is that the gift card was $40. Our meal was close to $65. I appreciate the gesture and wasn't really looking for anything, but if you tell me you're going to refund the meal and then send a lesser amount via gift card...c'mon, that's just fumbling the bag.

Red Robin offers the best gluten-free burgers around ! And the fries are gluten free too !