Red Robin Gourmet Burgers and Brews

If you have food allergies do not go to this location. I was assured they had allergen training and could safely provide me a birthday meal. The 1st red flag was the waitress was trying to tell me things were gluten free management confirmed weren’t. (I called ahead). The manager corrected the waitress. I went ahead and ordered my gluten free meal. The person I was with does not have celiac disease and can have gluten. Their burger had lettuce on it. The only thing I had on mine was ketchup, mustard, (maybe pickle) and cheese. (To prevent cross contact) I was additionally told everything was grabbed from the back fresh for my meal. Halfway through my meal, I found a piece of lettuce in my French fries. This was extremely alarming considering nothing I ordered had lettuce, and all my food was supposed to have been taken from the back with fresh gloves, only prepared by 1 person trained in allergy safety. The manager was told and here’s the 2nd red flag, well lettuce isn’t gluten. While yes, I don’t have a reaction to the lettuce, How did that piece of lettuce get there if someone was properly sanitized and only handling my food? She had no answer. Unfortunately for me, that’s exactly what happened and I was ill from it. Someone was careless and was not careful with my food prep, handling gluten and then handling my “gluten free dish” which unknowingly to me was no longer gluten free. I did stop eating as soon as I saw the lettuce as the meal could not be trusted. If they could not accommodate - they had more than enough time and warning to tell me. I spoke with the manager and asked her many questions before I even decided to come into the establishment. I reached out to them to try and get in contact with the owner, it’s been 2 months and no response. I would not go here if you have food allergies of any kind.

The bathrooms were filthy. My gluten free bun was not delivered and my partner was finished with his meal before it arrived. It was dry and inedible. His French onion soup tasted like the bottom of the crockpot.