Rick's New York Pizza of Tarpon Springs

Ordered 2 large pizzas, one gluten free pizza, 24 garlic parm and 6 garlic teriyaki wings. Total bill 101.79 to a local establishment I supported many of times . Ordered several times for pick up and never an issue. I believe the last order 9/4/21 was a pizza and garlic parm wings which were so crispy I was excited to ordered again. Today wings were horrible! The garlic parm were soggy and one bite into teriyaki it was not cooked all the way. I called and I did say I was putting them in my oven to further cook and wanted to let them know how disappointed we were. I first was told it’s because they sit in styrofoam they get soggy. She put me on long hold. Second person said no this is not the case but perhaps next time tell them I was well done (never did before). Neither of these 2 said it was store policy we needed to bring food back. Later in evening received a voicemail from Donna the manager stating they were wrong. There will be no refund. It’s thier policy food needs to come back. I advised store policy is not posted on website. She didn’t want to hear that the wings were soggy and undercooked and stated $40.00 is a lot of money and cannot refund. My $100 hard earned money she didn’t care about. I was advised the wings are cooked twice so impossible for them to be uncooked. Well they were. I told her they lost our business and I wanted the name of the owner. Her reply was they have thousands of customers so it doesn’t matter and she was not allowed to give owner name. It’s sad because I see within the last 3 months negative reviews. I should have taken photos before we threw them out to post here No way to run a business !

Great quality food. Gluten free options are flavorful.