Rupert & Hound

I usually have a great experience at Rupert and hound however tonight was appalling. We had friends visit from interstate so we took them to one of our favourite restaurants here . Being coeliac also a great option for dinner as well. Friends have a 4 year old boy and we have a 3 year old boy, made this clear on the booking. Our waiter was fantastic. No issues. After the boys finished their dinner and we had just been served our mains they were a bit difficult , wanting to get down from the chair , trying to play with their toy cars on the floor , and we were all attempting to control the situation however as anyone with kids will know it can take a few minutes to figure out what is going to work tonight to get them to settle which we were working on. Got the kids settled, my son was on the lap of my wife with the phone volume turned down watching some videos , and the 4 year old was on the floor by the chair , plenty of room around playing quietly with his cars, could not hear them over the general noise at the restaurant at this point. The issue as follows, table behind us had a young couple, unsure if they were reviewing the restaurant or something as they had a decent sized camera taking photos of food etc , they were sitting at a table for two against the window near the water. Their waiter came to them and informed them he had organised a new table for them in another area, not to worry it was still by a window and near the water if they would like to be shown to their new table. The couple was visibly confused, they asked why they needed to move and the waiter confirmed ‘if you’re going to enjoy your dinner you’d want to do that somewhere that isn’t so loud and distracting because of where you are sitting ‘ again couple confused asked what he meant, and he confirmed that ‘obviously the family behind is being quite loud and the children were misbehaving’ , they said it wasn’t an issue and were happy with their seating, the waiter confirmed ‘when it becomes a problem just let me know and I’ll sort you out okay’. The whole conversation was riddled with tone from the waiter. The kids at this point at mentioned were not making any noise. Firstly totally killed the atmosphere in the section immediately. Secondly if you have an issue with the kids let us know, we were attempting to get them under control earlier and there is no issue in popping over if the kids are being disruptive and say ‘hey are we doing okay over here, noticed things seem to be getting a did you want to order some dessert for the boys etc’ Finally the couple clearly didn’t have an issue with what the waiter considered loud and disruptive and by the time he had offered to move them which they didn’t request the kids were fine. Our guests were quite upset and while we went to pay the mother of the 4 year old took him out the front , and needless to say left in tears. I won’t be going here again after this.

Silver service! A few weeks ago my parents and I had dinner together at Rupert & Hound and had the absolute pleasure of having Jamie as our server. The food was delicious, they catered perfectly for my Dad’s Coeliac needs and Jamie went above and beyond to look after us. Highly recommend the soft shell crab (Beef & Reef with a twist).

We had absolutely perfect service from Sophie, who was attentive and constantly confirmed that our orders were gluten free. The pork belly was amazing, as was the daiquiri of the day. Would give this place 6 stars if I could!