Saints Cafe

I really do like the location and being able to do some work at this cafe. The coffee I order is always lovely, and the gluten free toastie tastes great! However, the service each week is hit and miss, and today, was another serious miss; actually, the worst so far. I felt like I was intruding and unwelcome at the place. Excellent customer service is hugely important to me, and today's event has really put a bad taste in my mouth. Contemplating not returning now :( *** UPDATE - 01-JUNE-2025 *** Adding here as don't know how to reply to the cafe's message below. Just to inform everyone that I have been back to the cafe twice in the last 2 weeks (end of May 2025), and the service I have received both times has been superb!!! The food and coffee was always lovely, but now the service seems to be consistently excellent now as I watched interactions with other customers during my trips. So, once again, I am happy with the place, and delighted I can now return regularly to eat, drink, and work :) Have changed the Service stars from 2 to a 5.

Went in for a coffee as I wanted to support a local independent, but staff were not clear about which foods were gluten free and disagreed among themselves. The foods they thought were gluten free were surrounded by crumbs from adjacent pastries and at risk of cross contamination, so I left. Allergy awareness isn't just life and death, it is good business. Sorry, but l just couldn't take the chance.