I understand places get busy and hit hard with rush hour. I can have empathy for that and I did while I patiently waited an hour. Yes. A whole hour.
But when I see a pretty girl and some guys friend getting their sandwiches before me when they came in after and while I’ve been waiting, it’s a little frustrating. Especially when the manager confirms that someone on his team started skipping around on the orders.
He tried to reassure me that my stuff was coming out and I’d be refunded, for which I was really grateful and understanding. But after waiting for an hour, and seeing yet another pair of people get food after ordering after me and realizing the sandwich they made me wasn’t on gluten free bread (which is the whole reason I came to this place), I had to leave.
My partner thought their food was overrated and kind of mid, but I continued defending it for weeks saying how much I wanted to go back. Guess he was right after all. Spent an hour here and wound up missing half of an event I was supposed to go to nearby :(