I can't give Sans Bakery enough compliments! Their service and care about items shipped is better than anyone I have dealt with past present and probably future.
My sister wanted to order a Lamington cakes for my birthday. Brian made sure I was shipped what my sister had ordered; the six individual cakes that are wrapped(I thought it was the cake). However, UPS in their divine wisdom, deemed it necessary to ship them on a scenic tour. They didn't arrive on time for my birthday but that was NO FAULT of the bakery's. I want that to be perfectly clear. I reached out to Brian and while I was disappointed that I wouldn't get them on time he was so kind and empathetic that I couldn't stay upset for long. Again, I thought it was the regular cake and not the individual ones. Brian said he would ship replacements but once I saw they were the individual ones and confirmed they were still fine to eat, I was happy, my sister was happy, all was well. But Brian wasn't having it, he was unhappy that UPS failed us both. Imagine my surprise when a few days later I received another box of the Lamington cakes! I was not expecting that. I was perfectly fine with the outcome but Brian again is an amazing person and he didn't appreciate that this was a representation of his bakery by UPS's failings. So now I have plenty of Lamington cakes and they are freezable so I put a few away so I can enjoy them later.
As far as being true Lamington cake like the original in Australia, it took me right back to Adelaide where I had my very first one! Oh my goodness they're so good! And did I mention they're gluten-free?!
I cannot thank Brian and Sans Bakery enough for making my Unbirthday amazing and tickling my palette enough that I sent pictures to my cousin in Melbourne Australia taunting her a little. She can pick them up at the Woolworth. ;-)