Scandic Victoria Tower

Just this weekend I visited a gluten-free food fair at Kistamässan and chose this hotel to be a short walking distance due to a temporary disability. The room was OK but responsive. The staff were nice, but unfortunately most of them had no idea. Was going to have dinner in the evening and ordered gluten and milk protein free (due to celiac disease and allergy). My table neighbor also made a gluten-free order due to celiac disease. Unfortunately, there were many serious errors and it ended with both the table neighbor and I talking several times with the kitchen staff directly. Only when we said we were going somewhere else did they take us seriously. I have never been around such a disorganized and ignorant staff. In addition, I had ordered a breakfast box to, among other things, avoid feeling stressed at the buffet due to contamination, but even that had not arrived. In any case, the table neighbors were happy with the breakfast and there is a good corner with gluten-free options in general, as well as pancakes if you ask for them. Most things worked out in the end, but the road there was stressful... I thought I had traveled back in time!

Very nice hotel. Good staff, quick check-in. The hotel bar was very nice with knowledgeable and helpful staff. Nice and fresh room with a very comfortable and adjustable bed. The breakfast buffet was great and the staff fixed gluten free options for my girlfriend because we had called and asked about it.