Simone's Wood Fired Craft Kitchen

Disappointed After Year of Good Experiences I’ve been a loyal customer of Simone’s for year, frequently bringing my grandchildren to enjoy their delicious gluten-free pizza, Calamari Fritti, and meatballs. My older grandkids especially love the Pollo E Campanelli Alla Pesto. Up until now, the food and service have always been excellent the wait staff attentive and the experience enjoyable. Unfortunately, our most recent visit was incredibly disappointing and will be our last. This time, the service was far below the standard we’ve come to expect. Our waiter seemed overwhelmed, juggling too many tables, and never once came to check on us while we were seated outside. The issue began when my 4-year-old granddaughter started screaming in distress that her mouth was burning after eating a meatball. I tasted it myself — the sauce was fine, but the meatball was extremely spicy due to an overwhelming amount of pepper. We’ve ordered this dish many times and never had this issue. My 9-year-old also couldn’t eat it. I politely asked the waiter not to charge us for the meatballs, as the kids couldn’t eat them, but we were then left waiting another 20 minutes for the check with no return visit from the server and no water or ice offered for the child who was clearly in distress. When I finally went inside with the kids to pay, the manager told me she had tasted the meatballs herself and claimed they were “not spicy.” She insisted that this is how they are always made, completely dismissing my concerns—even though we’ve ordered them many times before without any issue. She also informed me that I would be charged for the handful of chips that were on the plate with the meatballs, because the kids had eaten them while we Waited for 20 minutes about 10 chips in a small white bowel . I explained that we had been waiting an unreasonable amount of time and that I was not going to pay for the chips. After some back and forth, she finally relented and removed the charge. It’s disheartening to have such a long-standing positive relationship with a restaurant end this way. I rarely write negative reviews, but the way this situation was handled lacked both empathy and accountability. Sadly, we won’t be returning.

Our server was super kind, attentive & helpful with allergy questions. They have gluten free pasta (boiled in separate water) as well as gluten free pizza (baked separately and on a pan). So helpful for highly allergic/celiac people. Love this place! Can’t wait to go back.

The best Italian restaurant you will EVER EVER EVER eat at!!!!! It doesn't get better than this folks! The Simone's salad is to die for & I had Chicken Marsala it was outstanding!!!! Run there cuz it's fresh made pasta and is no words for how amazing it is. Oh and chocolate mousse also great! They can make pasta gluten free. The dessert i took to go so that's why melty.