Sonsie

Dear Sonsie, you’ve never let me down but today was a bummer. My mother has a severe celiac allergy, highly highly sensitive to gluten. As in she will end up in the hospital if she has contaminated food. This was explained to the waitress. It was clear the waitress didn’t fully understand because she asked if my mom wanted to sub in wheat toast. She cannot eat bread period. None the less we saw she made a note about the gluten allergy and submitted the food. Her meal came out with toast on the eggs. We grabbed the food runner and told them we said very clearly no toast. He went back to the kitchen and they came out less than two minutes later with the meal minus toast which showed it was clear they just pulled the toast off. This is unacceptable. You could have put her in the hospital. When we sent the food back it then came with a side salad instead of the potatoes because they said those had gluten. So not only did you put toast on her meal but you were going to serve her contaminated potatoes until you were heavily challenged, twice. I don’t blame the waitress. I blame management and hold management accountable. You put her health at risk and what’s worse is the waitress said the manager would comp the meal, they didn’t not, and the manager NEVER came over to acknowledge anything. Issues rot at the top. It rots with management not training staff. Honestly cannot come back after this and I would warn anyone with a celiac/gluten allergy to stay away. This was scary.

Great spot on back bay section of town. Visited on the day after Christmas and it was fairly empty. A few decent gluten free selections for celiac Annie. Brought my toddler and despite only one or two kids meals available, he loved his pasta with red sauce. I thoroughly enjoyed the pot roast dish served with a bone. Great drink selections and decent service. I'd come again.