Steampunk Surfers Paradise

Caught up with one of my best mates who i hadn't seen in a year that lives interstate, He recently had to switch to gluten free meals so was very happy with the selection of products so he could have a good meal as well as myself.

What a fantastic team! First off, my daughters are celiac, and Isaac, who took our order, answered all our questions regarding the gluten-free food and its preparation; if he didn't know, he asked the chef—brilliant service! A staff member noticed my children were cold and moved the outside heater closer (the small things matter). The food is so good; I can't recommend it enough. It was so good that I didn't remember to take a picture until we started eating, oops.

Came in from interstate on a Monday and there were some great drinks and food deals but without that everything is quite pricey. The waitress (Connor) who served us our food was not very friendly or hospitable when bringing our entrees or mains. Seemed like she wasn’t having a good night or just didn’t want to be there, quite passive aggressive. My wife ordered a buffalo chicken burger and it was too spicy for her. She was not in a state to go and let the staff know so I went over and politely asked if they could do anything for us? I was first met with resistance from the manager MJ and straight up sarcasm and rudeness from Connor that really bothered me. She started grilling me saying things like “if your wife didn’t know what it was then she shouldn’t have ordered it” and “thats not our problem that’s her problem”. I didn’t have the full story apparently, but when MJ came over and talked to my wife, she was very helpful and apologetic. My partner had ate this kind of burger before and it wasn’t that spicy then. So she thought it would be fine for her palate. There would be a easy fix to this by having spicy on the menu next to it with a chilli picture or something like GF for celiacs or V for vegos. Regardless, MJ was very helpful after speaking to my wife she gave us a fresh burger and a drink to apologize for Connor’s unprovoked attitude and rudeness which really affected our night. She was in full agreement that Connor’s actions were completely unacceptable and unprovoked. I watched MJ reprimand Connor then saw her complain about us to MJ. Definitely not a great first impression for tourists. I saw her interact with people who she was familiar with and it was like she was a completely different person.. friendly and personable. I cannot fathom why we didn’t receive any of that treatment at all from start to finish. The food and drinks were good and MJ handled it like a pro so we thought we’d be generous with the rating.