Score is 3.5 with hopes it can be a 4 if they follow instructions and improve pick up times.
Our first experience was disastrous with waiting over 2.5 hours for our order but it was opening week so we gave them another chance.
The second time we ordered the food was ready within 10 minutes of the time we wanted pick up (we ordered online hours earlier so it would be ready). The portions were small but the sushi (avocado, cucumber, chicken teriyaki and veggie deluxe )were all good. They packaged our veg and chicken ones together in the same container which I asked them to separate. It may not be a big deal for many but if you are vegetarian/vegan and you care about this, ensure that you tell them to keep the veg ones separate.
The third time we ordered we did so online as well. When we arrived we were told it would be 15 minutes longer as they had several orders. We were a bit upset as we were expecting guests and ordered for a specific pick up time well in advance. This is one area to improve.
The veg tempura portion was tiny and we had to order two more on the spot. I made two notes online to ensure that the veg sushi was packaged separately and that they did not have cream cheese or gluten in them. I even called after placing the order to ensure that these instructions were noted.
When we brought the sushi home the veggie deluxe had cream cheese in it. We could not go back as our guests had arrived but I called and notified them. They apologized and said I could get another order the next day. We were lucky we had enough food for the night.
IF YOU HAVE AN ALLERGY to dairy be VERY CAREFUL as I don't know what else I could have done to ensure there was no cream cheese in the veg sushi.
The food is tasty, it is local and I hope they succeed with some improvements.