Suárez Bakery

Pros : - the cake is phenomenal - I don’t like cake at all and I love their cakes - the strawberry filling is perfection - pricing for cakes is competitive to other bakeries - the store smells amazing when you walk in Cons : - can’t order cakes in person at the store… can only be ordered online. Was told this was to prevent the small store area from getting crowded during Covid … I get safety precautions but I was told this in July 2024. Maybe it’s time to update your procedures. I was ordering cakes for my wedding and wanted to make sure the frosting colors were right bc sometimes colors on a screen or in a pic look different - was told to move along and order online and looking at pictures of the colors and an online order was my only option. - they don’t offer delivery - they don’t offer tiered cakes - I ordered the horizontal palette designs with my wedding colors and the cakes I picked up the day before the event had vertical designs on them. I had already had such a bad experience with customer service over multiple in person visits and over the phone that I chose not to say anything bc ultimately no one but me would know/care at the wedding and I didn’t have any time to wait for them to try and fix it or come back later. - ordering/paying in store is chaotic - there is no structure or direction for forming a line or helping customers in an orderly manner - no gluten free options

One of the local gems in Charlotte and a must visit. They offer a wide variety of cakes and pastries with custom ordering available. They also offer some options for vegan and gluten free dietary needs.