Sweet Revenge Bake Shop

I rarely feel compelled to write a review, but for the experience I just had, I will make an exception. I ordered cupcakes online for my Wife's birthday (who is celiac/gluten free). I have personally had gluten free cupcakes from this bakery & their website notes "Our vegan and gluten-free options also ensure everybody gets a treat"... Great... I placed my order online, then called a mere hour and a half after placing to confirm the gluten free wasn't an upcharge and that I paid an acceptable amount. Upon calling they said that they no longer offer gluten free(which isn't a big issue); however, instead of simply cancelling my order and refunding my money, they insisted that since it is not their fault, they would ONLY offer me a store credit... instead of pressing "cancel", they insisted that I was at fault and they will NOT be giving me any money back. After speaking with 3 people, this was the final verdict... They insisted that this line on their website "Our vegan and gluten-free options also ensure everybody gets a treat" does not mean gluten free cupcakes.... Could have fooled me, and last time I checked a cupcake is a "treat"! So, finally I would like to tell sweet revenge to keep my $25 gift card because I don't want it. Instead, I will tell everyone I know this story as they look for treats, and let them make their own decision on who they give their money to. I have had better luck with major corporation's customer service than this place, which is absolutely absurd. We're in a pandemic, and you're withholding my money. Money that could be better spent essential goods, but I decided to treat my pregnant celiac wife on her birthday to some cupcakes. Now, I had to spend another $25 elsewhere to get her a birthday treat. I don't just question the company, I question the character of the employees. I almost can't believe this is even happening, it is almost comical how bad their customer service is.

Sweet Revenge is fantastic! I absolutely adore their work. We celebrated our wedding last month and our sweets were made by Sweet Revenge. Everything was delicious and looked beautiful. They also make gluten free, we had gluten free mini cake and macarons and our guests loved them! They even provide little signs to name their products. I definitely know where to go when I need to order a cake! From their products I recommend snickers cookie, that is my absolute favorite! Also the staff is very friendly and helpful and their service is great. We had absolutely no idea what kind of a wedding cake we want but with Saskias help we were able to chooce the right flavour and style. Our wedding cake was absolutely perfect.