Sadly disappointed. 😥 Where to begin, I made reservations last week for a Gluten-free table in a quiet area for my Boyfriend's birthday. Quiet area? I'd say so! The waitstaff, "meat minions" and management were not helpful in the least. Though the manager did walk us around and show us items on the Salad Bar that are safe, the waiter continuously either brought Gluten or asked if we wanted it. THE MEAT WAS HORRIBLE!! 🤢 as I explained to the Manager, it was unpalatable! 🤮 Advertising as a FLAME-GRILLED Brazilian Steakhouse is false! The meat was lukewarm/cool AT BEST! The waiter finally came to check on us and asked how our meal was. I proceeded to explain the issue.
She went to the kitchen/manager to discuss my concerns. She returned to inform us they were making new at that moment and she would send it around to us. That never happened! We waited for the meat.........the waiter then came back to our table was trying to CLEAR IT ALL!! NO! I was not done!! We had hardly even eaten anything!! I indicated she can remove the now freezing cold meat! Meat nor rolls ever came even after many requests! Even when the disks were turned to GREEN the "meat minions" (when they came around) went straight the the table of four next to us. All awhile never looking to see if we wanted any!! I would think the EMPTY plates and Green card could possibly indicate we did!! We received 2 small/fatty cuts of beef, 2 fatty/almost liquid pieces of Lamb and 1 Beef rib (that was thrown down aggressively, what we call in our home as "Lunch lady style"!! All my silverware rattled and shook on the table. I actually checked my blouse to see that he splattered on me! 😤 Even after MUCH conversation with our waiter about how amazing the Brazilian Rolls are and how to make them, we only received two baskets.We waited around until it got uncomfortable. When we left and I asked the hostess stand for my check!! I did write on their ticket that we were displeased and it was not good!! As I'm in their parking lot I received a phone call from Management. They wanted to know what they could do for "fix the issue". I appreciate the call, but let's face it, if you ACTUALLY wanted to fix it, it would have been when I was there and bringing up my then concerns!! He proceeded to tell me that they would remove my "MEAT" PORTION ONLY! Bringing my tab to $84 and change! 😂 I'm sorry, but this experience was more than terrible! The fact that every cut of what is supposed to be a delight in your mouth was COLD/COOL, WET, SOGGY, NO FLAVOR!! (It was almost like canned meat)! You honestly couldn't tell what kind of meat it was "mystery meat" I suppose.🤮 I'm sick as hell today from cross contamination, which I figured would happen due to the lack of care for their customers!😓 DON'T WASTE YOUR MONEY!!! Go to a real Steakhouse if you want a steak that has char/grill marks and flavor. I came and left hungry! (I weigh 120 so thats kinda sad). 🥩Unacceptable for such an expensive restaurant! We won't be returning.